Terms and Conditions

Hello, and thank you for visiting our online gallery shop. If you need more information about an item for sale or an artist, please contact us before buying.

Shipping

Shipping fees quoted are for UK mainland delivery, 2nd class. At this time, we are not posting to outside the UK.

Each item is priced individually, and shipping fees include works of art insurance. This can add between £4.50 to £11 to your payment, depending on the size, weight and value of the work. For example, jewellery under £50 is £4.50; a bowl under £50 is £7; any item over £50 will be £9 to £11.

Please note. We welcome collection from our Arts Hub in Haddington. All items can be collected from us free of charge. Select LOCAL PICKUP at checkout.

In the event of an item arriving damaged, please let us know within 48 hours.

Returns and exchange details

If you are not 100% satisfied with your purchase, you can return it within 14 days of receipt and in saleable condition for a refund or like-for-like exchange. Please note that we can only accept returns of items bought directly from MADE in East Lothian. We don’t accept returns of promotional offers and bespoke orders unless they are faulty. We don’t accept returns of items bought directly from makers at the Wee Fair although we can help you contact them.

Please inform us as soon as possible that you wish to return an item, and no later than 7 days (2 days if it’s damaged). Once received back, we will refund in full less any shipping charges (unless the goods are faulty or incorrect) within 5 working days.

The returned item should be unused and must be returned in its original packaging including the tags and any further documentation.

Any return delivery charges will be payable by you. Please ensure you get a proof of postage when returning items and ensure that the product reaches us at the following address:

MADE in East Lothian

Community Arts Hub, 21a Hardgate

Dunbar Road

HADDINGTON, EH41 3JW

Payment

MADE in East Lothian is not VAT registered, so there is no VAT added.

Additional policies

We make every effort to show every product as accurately as possible but due to limitations and differences between monitors, there may be slight colour differences to those displayed. We endeavour to ensure the accuracy of our web site. However, it is possible errors may occasionally occur. We will make every effort to rectify errors as soon as possible but we cannot be held responsible

We ask that you thoroughly read the item description before buying.

We are unable to refund you if you’re unhappy with something that has been described and/or clearly shown in a photograph. If you need more information, please contact us before buying

We are entitled to refuse any order placed by you.

Our Terms and Conditions do not affect your statutory rights.